Standards and Accreditations
We strive to be a market leader in a fast-paced, ever-changing industry, and as such, we have invested in several standards, accreditations and memberships. These allow us to comply with processes and regulations; nurture and maintain our professional relationships; build on our industry knowledge and stay ahead of the market; and encourage innovation and thought-leadership within the industry.
ISO accreditations
Our work is underpinned by our quality certifications:
- ISO 9001 (Quality Management)
- ISO 17100 (Translation Services Management)
- ISO 27001 (IT goverance) for information security and data protection
- ISO 14001 (Environmental Management)
- OHSAS 18001 (Health & Safety Management)
Security
As part of our ISO 27001 certification, all of our network comms are subject to 128-bit SSL secure encryption – the same security system that credit card companies use for payments.
Our secure, shared data centre and is backed up daily and is compliant with the PCI data security standard – PCI DSS.
Our staff are thoroughly trained in the Data Protection Act, information security awareness and fraud awareness. Staff are retrained on an annual basis to cover changes to systems, requirements and legislation.
Memberships
As a leading language services provider globally, we ensure our practice and expertise are benchmarked and shared with others in the sector via our membership of sector associations and professional bodies including:
