SmartMATE Email Ordering FAQs

Email template

When using SmartMATE Email Ordering, please use the below table in the body of the email, using all fields and categories.
A full list of languages can be found below, please copy and paste exact names.

Download the template

 

Language lookup

Click on one of the sections below to expand the lists.

Arabic Modern Standard,
Chinese (Simplified),
Croatian (Croatia),
Czech (Czech Republic),
Danish (Denmark),
Dutch (Netherlands),
Estonian (Estonia),
Finnish (Finland),
French (France),
German (Germany),
Greek,
Hungarian (Hungary),
Italian (Italy),
Japanese (Japan),
Korean (Korea),
Latvian (Latvia),
Lithuanian (Lithuania),
Norwegian, Bokmal,
Polish (Poland),
Portuguese (Brazil),
Portuguese (Portugal),
Romanian (Romania),
Russian (Russia),
Serbian (Cyrillic),
Slovak (Slovakia),
Slovenian (Slovenia),
Spanish (Latin America),
Spanish (Spain),
Swedish (Sweden),
Turkish (Turkey),

Afrikaans (South Africa),
Albanian,
Armenian,
Azeri,
Bengali (Bangladesh),
Bosnian (Bosnia),
Bulgarian (Bulgaria),
Burmese,
Chinese (Hong Kong),
Chinese (Taiwan),
Chinese (Traditional),
English (UK),
English (USA),
Dari,
Dutch (Belgium/Flemish),
Farsi,
Filipino (Tagalog),
French (Algerian),
French (Belgium),
French (Canada),
French (Switzerland),
German (Austria),
German (Switzerland),
Gujarati,
Hebrew (Modern),
Hindi (India),
Icelandic (Iceland),
Indonesian (Indonesia),
Italian (Switzerland),
Kurdish (Bahdini),
Kurdish (Kurmanji),
Kurdish (Sorani),
Latin (Latin),
Macedonian
Malay (Malaysia),
Malayalam,
Maltese (Malta),
Nepali,
Pashto (Afghanistan),
Pashto (Pakistan),
Punjabi (India),
Punjabi (Pakistan),
Serbian (Latin),
Somali,
Spanish (Argentina),
Spanish (Chile),
Spanish (Mexico),
Swahili,
Tamil,
Thai (Thailand),
Tigrinya,
Ukrainian (Ukraine),
Urdu,
Vietnamese (Vietnam),
Welsh,

Frequently asked questions

Click on the questions below to discover the answer.

The email you received will detail the reason why your request has been rejected and will instruct you what to do next. Possible reasons for rejecting a submission are as follows:

No attachment: Your request submission must include at least one file attachment. If the files are too large for your email client, your email will not be sent and will not be received by Capita TI. In this case, you will need to attach a dummy document so that your request can be sent and add a comment into the ‘Instructions/Comments’ box advising where the files can be found, or ask the Capita TI team to contact you directly to arrange file transfer.

Multiple source languages specified: Only one source language may be entered. If the work required involves multiple source languages, separate emails will need to be submitted, one per source language.

Language name or code not recognised: Make sure the language is spelled correctly. If you are still experiencing issues, please contact your Capita TI Account Manager.

Unspecified language: A source and target language must be specified.

No target date specified: A desired delivery date must be entered. This will be confirmed by your Project Manager in due course.

Invalid target date format: Make sure you have entered the target date in the same format as specified in the template provided.

Target date is in the past: Check the target date you enter is a date in the future.

Internal error: Please contact Capita TI for assistance.

Unknown error: Please contact Capita TI for assistance.

It may take several minutes for the automated confirmation email to reach you. If you have not received this after a reasonable amount of time, check the size of the files you are submitting and check the file size limit of your email client. If the files are too large to send by email, your request will not be received by Capita TI. In this case, you will need to attach a dummy document so that your request can be sent and add a comment into the ‘Instructions/Comments’ box advising where the files can be found, or ask the Capita TI team to contact you directly to arrange file transfer.

If you are unsure whether your request has been successfully received, contact your Account Manager who will be able to check and confirm this for you.

You will need to attach a dummy document to your email so that your request can be submitted successfully. Add a comment into the ‘Instructions/Comments’ box advising where the files can be found or ask the Capita TI team to contact you directly to arrange file transfer.

Please contact your Account Manager directly. Do not submit the changes to the email ordering address (requests@capita-ti.com) as this will generate a new request in addition to the one already submitted.

 

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