Jane Clough is Client Services Manager at Capita TI, joining us from our recent acquisition of International Translation Resources (ITR). With 20 years’ experience in the industry, Jane tells us what keeps her going, and why she continues to love working in the localisation field.
What’s your background?
I’m originally from Manchester and studied Modern Languages and Literatures (BA Joint Hons French and German) at Leeds University, before moving to France and then Italy, working in the field of tourism.
What localisation experience do you have?
I’m celebrating my 20th anniversary in the localisation industry this year. During this time, I’ve worked with multiple file formats and languages, ranging in size and complexity, across multiple sectors including automotive, mechanical, engineering, printing, finance, medical, software, defence, and dance! You name it, I’ve done it!
As Client Services Manager at Capita TI, I now lead the ITR Project Management team, optimising our delivery solutions, whilst still retaining a strong focus on translation quality and customer service.
Why did you want to work in the language industry?
Languages were my favourite subjects at school, thanks to some really great teachers, so it was the natural choice for me to first study languages at University and then go on to work in an industry where language excellence is the focus.
What would you consider to be your biggest professional success?
The range and diversity of these projects can be both exciting and challenging.
Getting it right from the outset is key! To do this you need to ensure customer requirements are clearly analysed, all localisable components identified, specialist linguists, voiceover actors and engineers selected, coupled with choosing the right multimedia support and linguistic tools to optimise turn-around, consistency and keep costs competitive.
I really enjoy working in this field and helping clients achieve optimum user engagement in any language.
What makes you get out of bed in the morning?
My alarm clock and then diet coke – I love it and am totally addicted!
What are your hobbies outside of work?
I’m a member of a local tap class which is great fun and a blast from the past as I spent a lot of my childhood at dancing school, performing all styles of dance including ballet, tap and ballroom.
Do you speak any other languages?
My French is still good, but my German is terribly rusty. I also have some basic Italian and a few words of Bahasa Malay!
If you weren’t Client Services Manager what would you love to be doing?
I love to travel – preferably to far flung destinations, so I would be a global travel reporter, jet-setting around the world, meeting new people, from different cultures, speaking different languages, soaking up new sights, sounds and experiences.