Suzan Brown joined the Capita TI team in October 2016 as part of a brand new department, Inside Sales. Suzan works closely with the business development team, identifying new opportunities for businesses to expand their reach through localisation.
Suzan has a long list of international business development roles, including managing her own French bakery!
What’s your background?
I have a wealth of experience in the business world, including running my own bakery in France, and an array of customer service roles, and more recently… sales. Most recently though my experience has been in international transport.
Why did you want to work in the language industry?
Having lived in Switzerland and France for ten years, it appealed to me to be working with people from different cultures in a vibrant and fast paced environment.
Why did you want a role in Sales?
I was presented with this golden opportunity to be part of an exciting immersion plan within a brand-new team in an innovative industry. What was not to like!? I jumped at the chance.
What do you find particularly challenging in this industry?
Being new to the industry I find the terminology at times mind-boggling, however as with most things, it is a matter of familiarity and continued use that will help me along with this!
What are your hobbies outside of work?
Wandering the hills and dales around Todmorden (West Yorkshire) with my little dog, some days I can walk for hours and not encounter a soul. I have also dipped my toe into open water swimming with a swim across Lake Windermere and intend to explore this more in the future.
If you weren’t in Sales what would you love to be doing?
Travelling the world as a wildlife photographer.
Do you speak any other languages?
I speak fluent French. When I was in France I was often asked if I was Dutch, Belgian or Swiss, never English which I always took as a compliment.
Any tips for those starting out on their localisation journey?
It is very early days for me at the moment, although I would say to listen, listen, listen, make notes of anything you have not understood and ask lots of questions.