Lunch and Learn Event – interpreting in the public sector

On Wednesday 11 May we held our North West Lunch and Learn Event at Etrop Grange Hotel in Manchester.

The event was attended by a number of public sector employees and the theme was working to consider how non-English speaking patients, and those for who English is not their first language, have access to the full range of healthcare services and how public sector agencies can meet new standards for accessibility.

Facilitating communication through good practice interpreting

The guest speaker was Joe O’Grady, Equality and Diversity Manager at the Countess of Chester Hospital NHS Foundation Trust.

In the first of two sessions, Joe explored the new Accessible Information Standard for Health and Social Care. He addressed its new requirements, and how organisations can work with stakeholders to prepare to meet its criteria, and thereby reduce the risk of challenge with regard to allegations of direct discrimination or discrimination arising from a disability.

 The second session was interactive and encouraged the attendees to participate in discussion and debate regarding interpreting & translation services/options.

It also considered obtaining real consultation with protected groups who have communication needs, looked at assistive technology, budget pressures and the benefits/detriments of online British Sign Language.

Attendee comments

Feedback from attendees was excellent and comments included:

“Lots of networking, ideas and food for thought”

“A very insightful presentation and debate – Joe was very engaging and I would recommend this training format in the future”

“This was a very informative, interactive and useful morning – thank you”

 If you want further information regarding Capita TI’s Lunch and Learn events please fill in the form below.



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