Interpreting services

Interpreting

Why might you need an interpreter?

Because we care what people say.

Professional interpreting services can help you and your organisation to communicate with those who speak other languages, across a wide range of situations. Our interpreters are all highly experienced, qualified and fully vetted professionals and the accuracy and quality of their work is assured.

What situations might require an interpreter?

Train and educate staff in other countries, discuss legal matters with colleagues, or provide stakeholders and users with real-time information in their language – all through the use of professional interpreting services.

We provide interpreting services to a range of commercial and public sector organisations, including the police, the NHS, councils, and fire safety training colleges, who all recognise the value of effective communication with their service users, no matter what language they speak.

How are interpreters assigned?

Interpreters are sourced locally, in response to your needs and requirements. The required checks, security clearances, qualifications and experience are all assured.

Our interpreters require a wide range of skills and abilities to meet the various requirements of our diverse range of clients. Linguists will be assigned based on different criteria, such as whether they might be working within a healthcare environment, legal situation or with informal community groups.

Public sector frameworks

If you are a public sector organisation looking into interpreting services, we’re listed on a number of high profile frameworks, such as ESPO and CCS, which offer a fast, easy and competitive route to procure language services. Find out more.

Login to the Customer Portal

If you are an existing public sector customer of Capita TI, and would like to book an interpreter for a job, please log in to the Customer Portal. Login.

Who we work with

“Capita TI enables us to effectively undertake our work by increasing the number of people accessing and receiving our services in Salford” – Salford City Council

“The service we receive is excellent! The staff are very supportive and reliable, and feedback from Kent staff has been extremely positive” – Kent Community Health

kent community health

“The interpreting service provided by Capita TI has meant that we can plan for future courses with confidence in the knowledge that linguistic issues will not provide a stumbling block” – Fire Service College

fire services college

What type of interpreting do you need?

Our interpreters can cover a range of situations, each appropriate for different environments and circumstances. We can advise which approach is best for you, including:

  • Face to face interpreting

Interpreters are physically present at the meeting or appointment, and will relay an interpreted version to the third party. Consecutive interpreting is usually used in situations such as medical appointments and confidential hearings. Simultaneous interpreting is more appropriate for larger audiences, such as international conferences.

  • Telephone interpreting

The interpreter is available at the other end of the phone, and you are usually connected within 60 seconds. This is a cost effective, immediate solution, ideal for situations when the need for interpreting arises with little notice.

  • Video interpreting

Using the latest technology, our interpreters can provide the same high quality service as they do in face-to-face interpreting, but through a more cost-effective video medium, which can be called upon instantly. This is appropriate for situations where you need to communicate with those using non-spoken languages, such as Sign Language. Watch the video for more information.

  • Sign language interpreting (face-to-face and video)

Interpreters are skilled in British Sign Language, Irish Sign Language and St Vincent’s, and can provide a range of non-spoken interpreting, including: sight impaired translation; learning difficulties translation; palantype (speech-to-text); International Sign; Lipread and Lipspeak.

Work with us

If you are a qualified interpreter, looking to register with us, please visit our careers page. We’re always looking for new talent to join our growing team.

If you are an interpreter who is already registered with us, you can find useful information, important documentation and timesheets to download for your use via the Linguist Portal.