COVID-19 Updates

 

April 16th 2020

We have created this multilingual ‘Wash Your Hands’ poster for you to download, print and use around your business.

The languages covered are:

  • Albanian
  • Arabic
  • Bengali
  • Chinese Mandarin
  • Czech
  • Dutch
  • Farsi
  • French
  • German
  • Greek
  • Gujarati
  • Italian
  • Kurdish
  • Latvian
  • Lithuanian
  • Polish
  • Portuguese
  • Punjabi
  • Romanian
  • Russian
  • Slovak
  • Somali
  • Sorani
  • Spanish
  • Thai
  • Turkish
  • Urdu
  • Vietnamese

 
Download the Wash Your Hands Poster

 
Wash your hands poster Capita TI scaled - COVID-19 Updates

 


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April 6th 2020

Dear Customers, Colleagues and Partners,

Following my message from the 18th of March, I would like to give you an update on how our business continues to respond to the challenges and new requirements of this unprecedented COVID-19 Pandemic.

Our workforce, who continue working from home across the UK, the US, India, Europe and Asia, are keeping well and safe. We have now activated additional measures to ensure the wellbeing of our staff by setting up daily team calls, additional health and safety assessments for working from home and a dedicated COVID-19 intranet site to allow us to cascade relevant guidance and support to our teams in a structured manner.

We review our Business Continuity Plans weekly to address the impact of any changes in our business requirements or external factors that may affect us or our customers. Our COVID-19 Management Task Force meet weekly to review our risk register and evaluate our plans to mitigate any risks arising from the ever-changing pandemic scenario.

I am confident that we can work together to get through the impact of this pandemic. The work we are doing will address both the immediate issues and, most importantly, set the foundations for what will surely be different ways of working which will emerge as a result of this crisis.

We are focusing part of our efforts on looking forward and making sure every step we take now represents an opportunity to improve our services for the future, support our partners and staff, making sure our business remains sustainable.

Here are some examples of the work we have done since I last wrote to you:

As are many businesses across the world, we monitor the situation and continue taking the required actions to ensure continuity and sustainability of our business and services and want to thank all of our customers, staff and partners for their support.

Please keep safe and always count on us.

Antonio Tejada
Managing Director

 


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March 18th 2020

Dear Customers, Colleagues and Partners,

As we now enter a new stage of the COVID-19 Pandemic and most countries are facing very challenging health, social and economic scenarios, we want to share with you what Capita Translation and Interpreting Ltd is doing as a business to support our staff, help our partners and guarantee service to our customers.

We believe our role is critical in supporting the wellbeing of thousands of people with language barriers, guaranteeing the safety of our neighbours and facilitating economic growth and sustainability for over 1,000 businesses.

We are prepared
✓ Our Business Continuity Plans and operational procedures ensure that we can deliver on our commitment to our customers, underpinned by a deep understanding of the risks and liabilities involved in delivering such services and the duty to safeguard the wellbeing of our staff and partners.

✓ Our operational model is based on a highly flexible workforce, combined with a secure and reliable set of systems, which allows us to fully utilise remote working.

✓ We have designed a comprehensive set of tools, training and processes to ensure our customer teams continue delivering on our commitments. It is what we call our “Customer Handbooks” and they are a key part of our service delivery platform.

✓ Our Risk and Compliance team continues monitoring the development of the pandemic and identifying mitigations for any new risks arising from it.

We understand our role
✓ Our healthcare and law enforcement customers are depending on us to manage communications with a large population, who don’t speak English and currently they need our help more than ever.
✓ Our corporate customers are dealing with a very difficult market environment. Communicating with their customers and employees timely and efficiently is critical to their business.
✓ Our workforce needs support and re-assurance in this difficult time


30,000 Interpreting cases per month supporting Police Forces, Healthcare providers, NGOs and Local Governments both face to face and via LiveLINK remote interpreting

6,500 linguists working with us regularly

Over 1,000 Translation projects per month are delivered on time to our customers, managing millions of words in 140 different languages


Our services are fully operational, with a workforce now fully home based, technology that supports remote access to our employees, partners and customers and a resilient infrastructure, together with a sustainable financial position.

I am confident Capita Translation and Interpreting is ready to play its role in the coming months and we will all be doing as much as we can to help our customers, employees, partners and the community to overcome the effects of COVID-19.

Please keep safe and always count on us.

Antonio Tejada
Managing Director

Download the COVID-19 Update Letter


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