CCS and ESPO award

Capita Translating and Interpreting (Capita TI) is pleased to announce it has been awarded a place on the Eastern Shires Purchasing Organisation’s (ESPO) Interpretation, Translation and Transcription Services Framework and the Crown Commercial services (CCS) Language Services Framework.

Crown Commercial Services Eastern Shires Purchasing Organisation

Supplying translation and interpreting services to the UK’s public sector

Capita TI is one of the fastest growing language providers in the world, and a leading supplier of translation and interpreting services to the UK’s public sector. Current customers include a number of NHS trusts, police forces and the Ministry of Justice.

Public sector organisations such as the NHS, DWP, Home Office, HMRC and local government are now able to procure Capita TI language services, such as interpreting, video interpreting, British Sign Language, translation and transcription directly from these frameworks.

Benefits of purchasing from framework agreements

The key benefits of purchasing directly from a framework agreement are quality assurance, standardised pricing, cost efficiencies and robust service level agreements.

Ian Hobbs, Public Service Director at Capita TI said “We are delighted to have been awarded a place on both frameworks, which will provide us with the opportunity to deliver a high quality service to new customers. We are currently in the process of on-boarding a new customer, our first direct award via the ESPO framework, and we are looking forward to the prospect of undertaking this process on a regular basis in the future”.

Our public sector customers – Kent Community Health NHS Foundation Trust

Charlotte Wood, Patient Information Manager at Kent Community Health NHS Foundation Trust (KCHFT) said “Implementation of the service was seamless. We agreed how the accounts would be structured, the training requirements and the format the training would be delivered in. We also discussed the type of communication materials that would be needed, and we were blown away by how adaptable and flexible Capita TI was. They tailored everything for us, nothing was a problem and it made my life easier and continues to do so today!”

“The service we receive is excellent! Everyone at Capita TI is helpful and they are in contact with us all the time. The staff are very supportive and reliable, and feedback from Kent staff has been extremely positive. Our Relationship Manager is on the ball immediately in order to resolve any issues or queries that we may have.”

“The quality of service KCHFT have received to date has been excellent. Capita TI has taken the time to understand the many ways KCHFT provide services to patients within the community and are aware of the challenges we are faced with.’’

If you require any further information regarding Capita TI’s place on the frameworks or the services they are able to offer, please contact or fill in the form below.