Careers

As a vibrant and rapidly growing language services provider, we are always on the lookout for the most talented people to join our growing team.

We are looking for people to join our database of freelance translators and interpreters and also have in-house opportunities, based in our offices in Manchester and London.

Register as a freelance translator

In order to provide translation services for Capita TI you will be required to have three years’ translation experience or to have professionally translated 100,000 words.

Register as a translator


Register as a freelance interpreter

At Capita TI we require interpreters with various levels of expertise, the qualifications that we typically require will vary from Community Interpreting Level 3 to DPSI level.

Our interpreting jobs take place across the UK and in various languages – so your location and languages could be in demand.

Register as an interpreter


In-house opportunities

We are currently recruiting for:

Please see below for the relevant job description:

Business Development Manager

This is an outstanding opportunity for a high calibre candidate to join an ambitious, driven and focused team working for a rapidly expanding company in the multi-billion dollar translation industry.  The primary responsibility of this role will be to grow new business contacts within a given industry sector. The successful candidate will be target driven and will receive a salary and commission structure that reflects the responsibility of this role. The candidate will be expected to generate their own new leads, as well as respond to enquiries from potential new customers in their industry sector.

Key responsibilities

  • Drive language service sales
  • Map organisations to engage with key stakeholders, decision makers and influencers
  • Develop and maintain pipelines for business expansion whilst delivering revenue growth
  • With a focus on new business development, the candidate is expected to generate and qualify leads and respond to customer enquiries
  • Be innovative in the approach to meet our clients’ needs and objectives
  • Strive to work with clients looking for a partner in the localisation industry and develop this partnership from initial contact to contract finalisation
  • Target driven, meeting KPI objectives in revenue and margin on a quarterly basis
  • Work with project managers in our Service Delivery team and follow up with customers to assure satisfaction
  • Work closely with Account Managers and Marketing in company initiatives to drive business development
  • Using our customised software, develop a database for contacts, activities, and results
  • Self-improvement through organised company training as well as proactive personal development conducted both in and outside of working hours

Essential experience

  • Previous experience in a sales role with a proven track record of achieving and exceeding targets
  • Preferable experience in localisation

Email to contact if interested: salesmanagement@capita-ti.com

Vendor Coordinator

We are recruiting for a Vendor Coordinator to work in our Delph office. The successful applicant will work within the Vendor Management department and report to the Operations Manager to assist with the key Vendor Management tasks of sourcing linguists, ensuring linguist quality and reporting on aspects of team functions. The aim of the role is to provide the best quality linguists to all of our customers.

Key responsibilities

  • Assisting with sourcing of new linguists for emergency and specialised requests
  • Taking responsibility for all linguist requirements on Strategic and Key accounts
  • Liaising with Quality Management department for assessment of new linguists
  • Updating of linguist accounts
  • Handling of incoming linguist registration requests and queries
  • Taking responsibility for leading campaigns and initiatives driven by Vendor Management
  • Reporting on key functions of the team
  • Identifying areas for improvement regarding team efficiency and linguist quality
  • Support any ad-hoc requests by the business as required
  • Escalate any issues as appropriate

Essential Experience

  • Good communication skills – spoken and written
  • A commitment to quality and attention to detail
  • Good IT skills including MS office
  • Degree level education
  • Confident in a variety of subject fields
  • Good industry knowledge
  • Good time management skills, ability to work well under pressure and to tight deadlines
  • Understanding of File Types and translation processes associated with these
  • Experience of data analysis and reporting

Desired Experience

  • Previous experience in the same role or a similar role
  • Translation or project management experience
  • Qualifications in a specific field relevant to translation
  • Skills in a third language

Email to contact if interested: vicki.burns@capita.co.uk

Linguist Coordinator

We are recruiting for a Linguist Coordinator, based in our Delph office. This multi-skilled role is primarily to handle the vast majority of inbound and outbound customer and supplier contacts and to grow the panel of freelance suppliers of Interpreting Services. The role will involve sourcing, vetting and on boarding new linguists in line with customer requirements, ensuring that all freelance suppliers are reliable, skilled, trained, tested, qualified and properly vetted. The role holder will also be responsible for undertaking supplier related general administration based tasks.

This position is for a 40 hours per week contract, between the hours of 8am and 8pm Monday to Sunday.

Key responsibilities

  • Ensuring only the highest quality of linguists are sourced
  • Sourcing Linguists for new language combinations or new subject matters
  • Correctly vetting, security checking linguists and ensuring they are able to work in the UK (where relevant)
  • Improving the quality of suppliers information on our database to ensure that our information is accurate
  • Handling new linguist queries relating to the on boarding process in line with relevant policies and procedures
  • Handling incoming calls and emails from customers and suppliers
  • Allocating appropriately tiered interpreters to assignments in line with customer service level agreements
  • Ensuring that interpreter costs are commercially viable for all projects.
  • Ensuring that accurate updates are made to the system to enable a thorough audit trail to be completed for all assignments
  • Providing thorough updates to customers regarding the status of their interpreter booking
  • Effectively communicating to suppliers to ensure they are briefed and ready to deliver services at their assignments
  • Progressing any strategic resourcing initiatives in line with overall business objectives
  • Willing and flexible to support other functional areas of the department as needed

Essential experience

  • Customer Service Experience
  • Knowledge of Data Protection Principles
  • Experience handling sensitive information
  • Experience in complaint handling
  • Experience of undertaking administration work accurately
  • Excellent communication skills both verbal and written and an ability to communicate effectively with professionals at all levels
  • Good IT skills including knowledge of Microsoft Word, Outlook and Excel
  • Highly responsive to call centre requirements and to customer needs
  • Flexibility
  • Good time management skills
  • Organisational skills
  • Ability to multi-task
  • Ability to assess workload, prioritise and organise self.
  • Self-motivated, enthusiastic and possessing a high standard of personal performance.
  • Good administrative skills
  • Approachable
  • Has a proactive approach to customer service

Desired experience

  • Experience in a similar role
  • Experience of working with Interpreters
  • Experience of managing suppliers

Email to contact if interested: joanne.hough@capita.co.uk or laurie.boon@capita.co.uk

Service Delivery Coordinator

We are recruiting for a Service Delivery Coordinator, based in our Delph office. This multi-skilled role is primarily to handle the vast majority of inbound and outbound customer and supplier contacts and handle the cost effective matching of customer interpreter bookings with suitable linguist resources, in a way that maximises resource utilisation and profitability. The role will involve liaison with interpreters linked to your allocated languages and you will be responsible for ensuring that any specific information relating to the assignment is identified and communicated.

This position is for a 40 hours per week contract, between the hours of 8am and 8pm Monday to Sunday.

Key responsibilities

  • Handle incoming calls and emails from customers and suppliers
  • Allocate appropriately tiered interpreters to assignments in line with customer service level agreements.
  • Ensuring that interpreter costs are commercially viable for all projects.
  • Ensure that accurate updates are made to the system to enable a thorough audit trail to be completed for all assignments.
  • Effectively communicate to suppliers to ensure they are briefed and ready to deliver services at their assignments
  • Provide thorough updates to customers regarding the status of their interpreter booking
  • Deliver excellent assigning solutions that meet the quality objectives of the department at all times
  • Work with the rest of the operational support teams to ensure the efficiency of our service
  • Escalate any issues to a Senior Team Member where appropriate and in a prompt manner
  • Meet or exceed role objectives at all times
  • To be willing and flexible to support other functional areas of the department as needed
  • Ensure that the service you deliver is in line with Service Delivery Coordinator Key Performance Indicators
  • Ensure that departmental processes and procedures are adhered to
  • Excellent communication skills both verbal and written and an ability to communicate effectively with professionals at all levels
  • Good IT skills including knowledge of Microsoft Word, Outlook and Excel
  • Highly responsive to call centre requirements and to customer needs
  • Flexibility
  • Good time management skills
  • Organisational skills
  • Ability to multi-task
  • Ability to assess workload, prioritise and organise self.
  • Self-motivated, enthusiastic and possessing a high standard of personal performance.
  • Good administrative skills
  • Approachable
  • Has a proactive approach to customer service

Essential experience

  • Experience of undertaking administration work accurately
  • Customer Service Experience
  • Knowledge of Data Protection Principles
  • Experience handling sensitive information
  • Experience in complaint handling

Desirable experience

  • Experience in a similar role
  • Experience of working with Interpreters
  • Experience of managing suppliers

Email to contact if interested: joanne.hough@capita.co.uk or laurie.boon@capita.co.uk


Internships and work experience

Capita TI has a variety of internship and work-experience placements available within a variety of departments. Whether you are interested in Project Management, Sales, Marketing, IT, Account Management, Interpreting Operations or File Engineering, we are able to put a number of students (over the age of 18) within our working environment. Placements range from 1 months up to 4 months, and are ideal for language students looking to gain valuable experience within a professional company.

Please get in touch and we will try to place you in an appropriate team.

  • All placements are unpaid
  • Working hours are 9am-5pm Monday-Friday
  • Placements are based within our Delph, Greater Manchester office
  • Placements within the Project Management team are for a minimum of 3 months
  • Placements within the translation and interpreting departments are not available due to strict vetting procedures

If you are interested, please email joanne.taylor8@capita.co.uk with your CV, specifying within which department you would like to be placed, and the dates you would be available.


Deaf, Deafblind and BSL opportunities

Would you like to provide your Deaf, Deafblind and British Sign Language skills to one of the country’s largest providers of language services to the UK public sector?

We can provide you with the opportunity to work with a variety of organisations including health centres, police stations, hospitals, HM Prison Service, law courts, residential homes, local government offices, schools, colleges and universities.

Benefits of working for Capita include:

  • Excellent payment rates
  • Weekly payments
  • The opportunity to develop and grow your own business
  • Access to a dedicated website designed to help you to manage your workload

To register send your CV to interpretingadmin@capita-ti.com