Careers

As a vibrant and rapidly growing language services provider, we are always on the lookout for the most talented people to join our growing team.

We are looking for people to join our database of freelance translators and interpreters and also have in-house opportunities, based in our offices in Manchester and London.

Freelance translator

In order to provide translation services for Capita TI you will be required to have 3 years’ translation experience or to have professionally translated 100,000 words. Start the application process and our team will be in touch if you meet our requirements.

Apply to be a translator

Freelance interpreter

At Capita TI we require interpreters with various levels of expertise, the qualifications that we typically require will vary from Community Interpreting Level 3 to DPSI level.

Our interpreting jobs take place across the UK and in various languages – so your location and languages could be in demand.
We’re also recruiting interpreters for our remote service, LiveLINK. Where you can provide video and telephone interpreting from the comfort of your home.

Apply to be a face to face interpreter

Apply to be a remote interpreter (LiveLINK)

In-house opportunities

Service Delivery Coordinator – Out of Hours

Our Service Delivery Coordinator position is based within our Public Services Division which provides interpreting and related services outside of normal office hours, to public sector and private sector clients between the hours of 8pm and 8am Monday to Sunday. Due to the working hours of the role, the position is home-based. The Service Delivery Coordinators support the service by providing a ‘one stop shop’ for all customer and supplier queries: handling inbound calls and emails in respect of interpreter bookings, matching interpreter bookings with suitable linguist resources, keeping our customers and suppliers updated and informed and by handling any issues that arise during the assignment process. The Interpreting department provides the service using a panel of approved, experienced linguists and Agencies, ensuring Interpreting appointments are effectively managed in-house. Capita TI covers a range of services, Face-to-Face, Telephone and British Sign Language Interpreting.

  • Handle incoming calls and emails from customers and suppliers
  • Allocate appropriately tiered interpreters to assignments in line with customer service level agreements.
  • Ensuring that interpreter costs are commercially viable for all projects.
  • Ensure that accurate updates are made to the system to enable a thorough audit trail to be completed for all assignments.
  • Effectively communicate to suppliers to ensure they are briefed and ready to deliver services at their assignments.
  • Provide thorough updates to customers regarding the status of their interpreter booking
  • Deliver excellent assigning solutions that meet the quality objectives of the department at all times
  • Work with the rest of the operational support teams to ensure the efficiency of our service
  • Escalate any issues to a Senior Team Member where appropriate and in a prompt manner
  • Meet or exceed role objectives at all times
  • To be willing and flexible to support other functional areas of the department as needed
  • Ensure that the service you deliver is in line with Service Delivery Coordinator Key Performance Indicators
  • Ensure that departmental processes and procedures are adhered to
  • Role holders with foreign language/interpreting qualifications and experience will be required to provide remote interpreting services as part of their working shift
  • Excellent communication skills both verbal and written and an ability to communicate effectively with professionals at all levels
  • Good IT skills including knowledge of Microsoft Word, Outlook and Excel
  • Highly responsive to call centre requirements and to customer needs
  • Flexibility
  • Good time management skills
  • Organisational skills
  • Ability to multi-task
  • Ability to assess workload, prioritise and organise self
  • Self-motivated, enthusiastic and possessing a high standard of personal performance
  • Good administrative skills
  • Approachable
  • Has a proactive approach to customer service
  • Experience of undertaking administration work accurately – Essential
  • Customer Service Experience – Essential
  • Knowledge of Data Protection Principles – Essential
  • Experience handling sensitive information – Essential
  • Experience in complaint handling – Essential
  • Native or fluent speaker of a foreign language – Desirable
  • Interpreting Qualification or Language Related Degree / Diploma – Desirable
  • Public Service Interpreting Experience – Desirable
  • Experience in a similar role – Desirable
  • Experience of working with Interpreters – Desirable
  • Experience of managing suppliers – Desirable
  • Because of the changing nature of our business you will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by Management.

    The contracted hours are 40 hours per week, with 3 consecutive rest days. Typical hours include:

    Sucessful candidates will be required to come to the office during their first 2-3 weeks of employment during normal office hours for training.

    Apply for this role

    Please send your cover letter and CV to Mark.Pugh@capita.co.uk

    Internships and work experience for students

    Capita TI has a variety of internship and work experience placements available within a variety of departments throughout the year. Placements range from a minimum of 3 months up to a maximum of 6 months, and are ideal for language or business students looking to gain valuable experience within a professional company.

    Please note none of our placements will include translation or interpreting tasks, they are all business support roles.

    We offer placements in the following departments:

    Please note:

    For more information, or to apply for an internship, click the below button.

    Apply for an internship

    Deaf, Deafblind and BSL opportunities

    Would you like to provide your Deaf, Deafblind and British Sign Language skills to one of the country’s largest providers of language services to the UK public sector?

    We can provide you with the opportunity to work with a variety of organisations including health centres, police stations, hospitals, HM Prison Service, law courts, residential homes, local government offices, schools, colleges and universities.

    Benefits of working for Capita include:

    To register, fill in the interpreter registration form