Careers

As a vibrant and rapidly growing language services provider, we are always on the lookout for the most talented people to join our growing team.

We are looking for people to join our database of freelance translators and interpreters and also have in-house opportunities, based in our offices in Manchester and London.

Freelance translator

In order to provide translation services for Capita TI you will be required to have 3 years’ translation experience or to have professionally translated 100,000 words. Start the application process and our team will be in touch if you meet our requirements.

Apply to be a translator

Freelance interpreter

At Capita TI we require interpreters with various levels of expertise, the qualifications that we typically require will vary from Community Interpreting Level 3 to DPSI level.

Our interpreting jobs take place across the UK and in various languages – so your location and languages could be in demand.
We’re also recruiting interpreters for our remote service, LiveLINK. Where you can provide video and telephone interpreting from the comfort of your home.

Apply to be a face to face interpreter

Apply to be a remote interpreter (LiveLINK)

In-house opportunities

Software Developer

This is an exciting opportunity for and experienced software developer who has an interest in the practical application of AI, machine translations and language technology in a commercial business environment. Reporting to the Development Manager, you will work closely with Software Developers, Solutions Architects and Engineers to help build software and solutions that will be used in a live business environment.

that complies with coding standards and technical design.
  • Executing full lifecycle software development
  • Produce specifications and determine operational feasibility
  • Programming well-designed, testable, efficient code
  • Producing specifications and determine operational feasibility
  • Troubleshoot, debug and upgrade existing systems
  • Comply with project plans and industry standards

  • BSc degree in Computer Science, Engineering or relevant field
  • Proven work experience as a Software Engineer or Software Developer
  • Ability to develop software in Python language; must have extensive hands-on experience working and developing with Python and Django
  • Proficiency in software engineering tools
  • Excellent knowledge of relational databases
  • Experience with Linux
  • Strong analytical/problem solving skills required
  • Experience developing Web front ends using Javascript, CSS, React and/or other frameworks desired
  • Some experience of Java would be useful
  • Knowledge of version control practices and procedures desired

The following skills are not strictly necessary for the role but would be a plus:
  • Knowledge of Azure
  • Knowledge of Docker
  • Experience with SMT or NMT machine translation technologies
  • Experience with technologies such as Amazon Web Services (e.g. EC2), relational databases (e.g. PostgreSQL)
  • Familiarity with tools and processes in a translation workflow such as, CAT tools, post-editing, and translation evaluation
  • Knowledge of a language other than English

This role requires a professional outlook and an ability to build a good rapport with people. Cooperation and flexibility to match the demands of the business is essential.

Due to the changing nature of our business you will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by Management.

Apply for Software Developer

Please send your cover letter and CV to Mark.Unitt@capita.co.uk

Linguist Coordinator

Our Linguist Coordinator position is based in the Public Services Division which provides interpreting and translation and related services to public sector and private sector clients between the hours of 8am and 8pm Monday to Sunday. The Linguist Coordinator Team supports the service by resourcing freelance suppliers in specified locations and languages, collating supporting documentation to comply with customer requirements and general administration of supplier documents and files. When required, the team will also support the Service Delivery Coordinators in delivering cost effective assignment solutions to our customers, keeping both customers and suppliers updated and informed and by handling any issues that arise during the assignment process. The Interpreting department provides the service using a panel of approved, experienced linguists and Agencies, ensuring Interpreting appointments are effectively managed in-house.

  • Ensuring only the highest quality of linguists are sourced
  • Sourcing Linguists for new language combinations or new subject matters
  • Correctly vetting, security checking linguists and ensuring they are able to work in the UK (where relevant)
  • Improving the quality of suppliers information on our database to ensure that our information is accurate
  • Handling new linguist queries relating to the on boarding process in line with relevant policies and procedures
  • Handling incoming calls and emails from customers and suppliers
  • Allocating appropriately tiered interpreters to assignments in line with customer service level agreements
  • Ensuring that interpreter costs are commercially viable for all projects
  • Ensuring that accurate updates are made to the system to enable a thorough audit trail to be completed for all assignments
  • Providing thorough updates to customers regarding the status of their interpreter booking
  • Effectively communicating to suppliers to ensure they are briefed and ready to deliver services at their assignments
  • Progressing any strategic resourcing initiatives in line with overall business objectives
  • Willing and flexible to support other functional areas of the department as needed

  • Excellent communication skills both verbal and written and an ability to communicate effectively with professionals at all levels
  • Good IT skills including knowledge of Microsoft Word, Outlook and Excel
  • Highly responsive to call centre requirements and to customer needs
  • Flexibility
  • Good time management skills
  • Organisational skills
  • Ability to multi-task
  • Ability to assess workload, prioritise and organise self
  • Self-motivated, enthusiastic and possessing a high standard of personal performance
  • Good administrative skills
  • Approachable
  • Has a proactive approach to customer service

  • Experience of undertaking administration work accurately – Essential
  • Customer Service Experience – Essential
  • Knowledge of Data Protection Principles – Essential
  • Experience handling sensitive information – Essential
  • Experience in a similar role – Desirable
  • Experience in complaint handling – Essential
  • Experience of working with Interpreters – Desirable
  • Experience of managing suppliers – Desirable

Apply for Linguist Coordinator

Please send your cover letter and CV to Gemma.Baddeley@capita.co.uk

Project Manager

The key objective of the Project Manager is to successfully solutionise, set up and manage multiple clients’ translation projects end to end as part of the Translation Service Delivery Department, liaising with key stakeholders as necessary.

  • Ensuring owned clients are guided and supported in finding the best approach for their translation requirements
  • Managing complex projects for commercial and public sector clients ensuring quality delivery on time and in budget
  • Taking ownership of projects at a customer level to drive the accounts forward and proactively streamline processes
  • Troubleshooting and analysing root cause in order to initiate improvements
  • Liaising professionally with external resources
  • Organising and coordinating quality processes as required
  • Working to KPIs and increasing gross and net profit
  • Maintaining records as required and adhering to ISO procedure and requirements
  • Building strong relationship with owned clients and providing a high level of customer service in order to encourage further opportunities for the business
  • Liaising with key stakeholders in other internal departments effectively
  • Producing quotes, arranging schedules and ensuring client is kept up to date on progress
  • Identifying risk and escalating as appropriate
  • Other duties which may from time to time be required

  • 2 years minimum experience within the translation and localisation industry
  • Competency in working with various file formats or CAT software
  • Experience of data analysis and reporting
  • Experience of objection handling
  • Strong and proven negotiation skills
  • Excellent planning and organisational skills
  • Excellent problem solving skills
  • Ability to balance short-term need with strategic aims
  • Ability to use initiative, proactivity and prioritisation
  • Ability to multi-task and work well under pressure
  • Ability to work independently and as part of a team
  • Attention to detail
  • Excellent communication skills at all levels, both internally and externally, written and verbal
  • Good command of Microsoft Office: Outlook, Excel, Word and PowerPoint and IT literate
  • Educated to Degree or HND level (preferably language-related)

The Project Manager role requires a professional outlook and an ability to build a good rapport with people. Cooperation
and flexibility to match the demands of the business is essential as are the following key personal attributes:

  • Commercial awareness
  • Commitment to quality and customer service
  • Positive and flexible attitude and approach
  • Sense of ownership
  • Drive and determination to succeed
  • Professional conduct at all times

Hours of work: 38.25 hours per week. Start time each day 08:30 or approx. to be agreed with Line Manager. Due to the changing nature of our business you will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by Management.

Apply for Project Manager

Please send your cover letter and CV to Bonnie.Sandall@capita.co.uk

LiveLINK Linguist Coordinator

Capita TI covers a range of interpreting services – face-to-face, British Sign Language interpreting and remote interpreting. Capita LiveLINK is Capita TI’s platform for remote interpreting. The team managing the service is based within our Public Services Division which provides interpreting and related services to public sector and private sector clients.

We are looking for a Linguist Coordinator to join the Capita LiveLINK team. This role will be based in our headquarters in Delph, Oldham, working from 8:30 am to 5:00 pm, Monday to Friday. The Linguist Coordinator will advertise open positions, recruit and onboard new interpreters and manage our interpreter resources to ensure that we have the right levels of resource in place to meet demand across all offered languages on a 24/7 basis.

  • Manage interpreter recruitment campaigns by posting jobs and searching internal and external candidate databases
  • Review and vet interpreter applications
  • Onboard, train and coach new interpreters to ensure they can provide quality remote interpreting service via the platform
  • Keep information in any relevant system and documentation up to date at all times
  • Assist interpreters with any queries regarding the service and the onboarding process
  • Review interpreters’ performance, follow up on any issues and apply interpreter sanctions where necessary
  • Escalate any issues to a Senior Team Member where appropriate and in a prompt manner
  • Meet or exceed role objectives at all times
  • Ensure that the delivered service is in line with the Key Performance Indicators
  • Ensure that departmental processes and procedures are adhered to
  • To be willing and flexible to support other functional areas of the department as needed

  • Excellent communication skills both verbal and written and an ability to communicate effectively with professionals at all levels
  • Good IT skills including knowledge of Microsoft Word, Excel and Outlook
  • Dedicated to providing quality service at all times
  • Flexibility
  • Good time management skills
  • Organisational skills
  • Ability to multi-task
  • Ability to assess workload, prioritise and organise self
  • Self-motivated, enthusiastic and possessing a high standard of personal performance
  • Good administrative skills
  • Approachable
  • Has a proactive approach to customer service

  • Experience in undertaking administration work accurately – Essential
  • Customer Service Experience – Essential
  • Knowledge of Data Protection Principles – Essential
  • Experience in handling sensitive information – Essential
  • Experience in complaint handling – Essential
  • Interpreting Qualification or Language Related Degree / Diploma – Desirable
  • Experience in a similar role – Desirable
  • Experience in managing suppliers – Desirable

Because of the changing nature of our business you will, from time to time, be required to undertake other activities of a similar nature that fall within your capabilities as directed by Management.

Apply for LiveLINK Linguist Coordinator

Please send your cover letter and CV to Kate.Popova@capita.co.uk

 

Internships and work experience for students

Capita TI has a variety of internship and work experience placements available within a variety of departments throughout the year. Placements range from a minimum of 3 months up to a maximum of 6 months, and are ideal for language or business students looking to gain valuable experience within a professional company.

Please note none of our placements will include translation or interpreting tasks, they are all business support roles.

We offer placements in the following departments:

Please note:

For more information, or to apply for an internship, click the below button.

Apply for an internship

Deaf, Deafblind and BSL opportunities

Would you like to provide your Deaf, Deafblind and British Sign Language skills to one of the country’s largest providers of language services to the UK public sector?

We can provide you with the opportunity to work with a variety of organisations including health centres, police stations, hospitals, HM Prison Service, law courts, residential homes, local government offices, schools, colleges and universities.

Benefits of working for Capita include:

To register, fill in the interpreter registration form