Capita TI re-certified to ISO 9001:2008

Capita Translation and Interpreting is pleased to announce that it has successfully been re-accredited with ISO 9001:2008 certification. The internationally recognised standard guarantees that a company has solid quality management systems in place, is committed to continual improvement and provides a consistently high quality product to meet customer needs.

 “Certification is a lot of work. Pulling all of our procedures into a standard format and engaging everyone into the business of following them is always going to be a challenge.”

“We had set ourselves a challenging deadline and this added to the stress, but it was worth it to see the business start to pull out the parts of the process they had not seen written down before,” – Diane Peart, Change and Implementation Manager at Capita TI.

“I was proud to watch everyone that was involved in the audits and the way that we can so coherently talk the auditors through the story of our business. That was so rewarding to see. We really are a good company and our strategy is right. When you go through accreditation you quickly see how it all hangs together.”

These efforts are now resulting in a better working relationship internally and with customers – 91% of customers confirmed that work was completed to the agreed deadlines, an increase of 4% on the previous year.

Capita TI was first fully accredited as a complete business in May 2014

The certification carried out by SGS confirms the quality standards until July 2018, and the business has now added ISO 27001 (information security) to their bank of accreditations and is currently awaiting the certificate.

“This continued certification to ISO 9001:2008 shows how committed we are to the quality of translation and interpretation that we do, providing a constant assurance to customers that Capita TI is a market leader. Having ISO 9001:2008 gives us the confidence that our end to end processes can stand up to scrutiny at the highest level.”


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