Our innovative remote interpreting service, Capita LiveLINK, is available in over 250 languages, and can be used 24 hours a day.
Many organisations need to communicate with non-English speakers quickly, in any language, via any channel, at any time of day or night. In these pressing situations, telephone interpreting can help to quickly break down any language barriers, with the touch of a button.
The traditional or common means of interpreting used is face-to-face, where an interpreter is physically present in order to allow the two parties to communicate. Face-to-face interpreting has great benefits, but we’re seeing an increase in the demand for immediacy and cost reduction. LiveLINK can be used across different sectors, for a variety of situations where multilingual communication is required.
From medical appointments with non-English speakers to international meetings and conferences with global stakeholders or customers, LiveLINK can connect you to a qualified, experienced interpreter, at any time of day, from any location.
Watch the video
Accessing the platform couldn’t be easier, as you can connect via smartphone app, via the web or using a standard telephone line, by providing your secure login details.
Watch our short 2-minute video for more information.
How it works
Call
Call via telephone, the web, or smartphone app, enter your secure login details and choose your language
Find
Our extensive network of interpreters receive your request, and the first interpreter that meets your criteria connects with you, in as quickly as 15 seconds
Connect
You will then be connected to an interpreter, who has already undergone all required checks, including security clearance and professional qualifications. You can also set-up a third party conference
Reconnect
After your call, simply hang up. You are also able to reconnect with your interpreter within 1 minutes of completing the call
Benefits to you
Performance monitoring
Quality is constantly monitored through feedback & ratings at the end of every call.
Speed of connection
Access via the web or mobile app, interpreters can be contacted in as little as 15 seconds.
Customer support
Our team offer 24/7 support & can manually assign requests and provide additional service.
Ease of use
After log in, the app remembers your usage information, including the previous language you requested.
Capability/Scalability
Our extensive network of interpreters allows us to build and create linguist panels for our customers based on demand.
Security
All communications are encrypted to protect against eavesdropping and information-tampering.
Staff and interpreters undergo background checks.
Flexibility
Set up a third-party conference call or re-connect with your interpreter within a minute of completing the call.
You can also specify the gender of your interpreter.
Existing customers
Access LiveLINK via phone
Call your dedicated number, distributed by your Account Manager.
Access LiveLINK via website
Access LiveLINK via Android
Access LiveLINK via iOS
Find your language code
If you’re accessing LiveLINK via a telephone line, you’ll need to input a language code. Use the search box below to find your code – start typing the language, select the desired one, and click ‘Go’.
Sign up
LiveLINK telephone interpreting service is available to any business – public or commercial sector.
In order to access Capita LiveLINK, you will need to complete a short registration process.
Registration is straightforward and all we need to get you started are a few details.
Please complete the below form and one of our team will be in touch.
