Standards and Accreditations

Standards and Accreditations

We strive to be a market leader in a fast-paced, ever-changing industry, and as such, we have invested in several standards, accreditations and memberships. These allow us to comply with processes and regulations; nurture and maintain our professional relationships; build on our industry knowledge and stay ahead of the market; and encourage innovation and thought-leadership within the industry.

ISO accreditations

Our work is underpinned by our quality certifications:

  • ISO 9001:2008 (quality of language services)
  • ISO 27001 (information security) for intellectual property and data protection
  • ISO 14001(environmental management)

ISO 9001ISO 27001

Security

As part of our ISO 27001 certification, all of our network comms are subject to 128-bit SSL secure encryption – the same security system that credit card companies use for payments.

Our secure, shared data centre and is backed up daily and is compliant with the PCI data security standard – PCI DSS.

Our staff are thoroughly trained in the Data Protection Act, Information security awareness and fraud awareness. Staff are retrained on an annual basis to cover changes to systems, requirements and legislation.

We’re also accredited with Cyber Essentials certification, a government-backed initiative to protect and prevent our data from cyber attacks.

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