About us

Giving our values a voice

Are you looking to grow your business and expand into new markets? Do you want to develop compelling content that is localised for your customers? Do you need documents translated reliably and securely? Well Capita Translation and Interpreting (Capita TI) wants to take your pain away and give you the solutions you need to succeed.

We are more than a translations company and we don’t just want to sell solutions. We want to work in partnership with you as we care about your objectives and goals and are passionate about working as a team to help you achieve them.on


My name’s Elle Jaffa and I’m a Business Development Manager for Capita translation and interpreting. Capita translation and interpreting are one of the fastest growing language service providers in the world; we work with over a hundred and fifty different language pairs in order to assist all of our customers with any language requirements that they have. We want to work in partnership with all of our customers and help them with a global strategy marketing strategy and brand image. We offer a wide range of services from website localization, multilingual SEO, metadata optimisation as well as human translation, interpretation, proofreading and machine translation. At Capital TI we specialise in each of the industries that we work. So working with manufacturing and engineering companies financial, law firm, retail and gaming , IT; we all specialise from business development to project managers and most importantly to our linguists. Our turnaround times particularly quick and we understand that you can’t always predict when you’re going to need the documents back by. That’s something that we look to work with. The localisation industry is a twenty five billion pound industry with over 18,000 language service providers so it’s really really competitive. But it’s also really business-critical with employees and customers around the world not all of them have a first language that’s English and it’s a fact eighty-seven percent of people will not buy online if it’s not in their first language. So it’s really really important that all of your online content is localised as well and we really like to work with our customers to make sure that we can help them with a global Strategy. If you do have any queries or inquiries any current requirement or any future requirements, you can fill in an enquiry form on our website which is www.capitatranslationinterpreting.com

What do we do?

Have you ever read a company’s about us page and left thinking “I’m still not sure what it is they do?”; well you’re not alone. So in its simplest terms, we take any company material or collateral that you want producing in a different language, and deliver it back to you in the format you want. Alternatively, if you need someone that speaks another language, we can arrange that for you.

As our name suggests, we offer a comprehensive range of interpreting and professional translation services such as website translation, face-to-face interpreting services, document translation and multimedia localisation.

We are the chosen partner of blue-chip corporations, SMEs, government ministries and agencies as well as NGOs and third sector organisations.

What sets us apart from our competitors?

All Language Service Providers should be able to deliver quality and timely translation services whilst maximising budgets…but that goes without saying, right? So what is it that really makes us different?

Our reputation means we are here to stay. We are a financially stable and well-established business, backed up by the substantial know-how and extensive resources of our parent company Capita plc. The Group employs over 70,000 staff and achieves revenues of £ 4,372m, across 350 different organisations, offering services from event management, to pension management to digital and IT solutions. All of this means we are able to offer our customers a reliable end-to-end and well-rounded solution.
Capita plc has rigorous compliance and governance schemes around data and information security, ensuring all staff, systems and processes are fully secure. One example of this is our robust Project Management system (MultiTrans) which enables secure upload and download of material, negating the need for email and copy and paste functionalities, ensuring your IP is retained in our possession at all times.

We are also proud of the fact that we are one of the first major LSPs to adopt HTTPS across our entire website and not just across our customer and linguist portals.

We love working within a fast-paced environment, and we’ve transformed the way we work by investing in the latest technologies and new value propositions. The translation technology we use means we can quickly and easily integrate our systems into your own technology so you receive a seamless and immediate service
We would be nothing without our linguists. Language is at the heart of everything we do, and our passion for everything linguistic means that we are able to offer language services in more than 180 languages. We understand that getting it right first time is paramount, so we hold the UK’s largest database of fully qualified, experienced and vetted linguists who are profiled to your industry and project content type.
Unlike some other Language Service Providers who specialise in particular industries, we support all business verticals – irrespective of size or geography. We are not industry specific, we are industry specialists – and we know the challenges you face in your sector and will help you to overcome them.
The results from our 2014 customer satisfaction survey have proven to us that it is our customer service and responsiveness that rank very highly with our customers. Although headquartered in the UK, our structure and global team ensures that we operate 24 hours a day, 7 days a week, 365 days of the year.

91% of respondents ranked our level of customer service as excellent, good or above average

pdf download Capita brochure

Let us prove it

There must be a reason why we are rated by the Common Sense Advisory as one of the top 25 Language Service Providers in the world (Common Sense Advisory Market Report 2014). We are also the only Language Service Provider to feature within the FTSE 100 list.

Our ISO certifications verify that we are consistent, data-secure and sustainable, and being members of several industry bodies enables us to raise standards and levels of best practice amongst the sector.

But don’t just take our word for it – our customers are willing to say it for us! Watch our Teléfonica and Holiday Taxis video testimonials as just a few examples of our happy customers. And why not check out our case studies too?

90% of respondents say they would refer other clients who are seeking a language service to Capita TI

We are looking forward to hearing from you, whether you’re looking for language services or interested in working with us.