Chris joined Capita TI in October 2015 as Head of Client Services, having worked in the language service industry for a number of years and has recently taken on responsibilities as Head of Public Sector Sales. In this blog, we find out more about his role, what motivates him and where he sees Capita TI in the future.
What is your background?
I have worked in the language services sector for nearly 13 years now and joined the industry shortly after graduating from the University of Southampton where I studied Management. I’ve worked for a number of companies within the industry and started off in a customer service role, progressing to account management and business development before becoming a Sales Manager and now Head of Public Sector Sales for Capita TI.
Why Capita TI?
I see Capita TI as having the perfect blend of size and flexibility to be able to deliver the best possible service to our clients.
We learnt a lot through our experience with the Ministry of Justice and we are emerging from that experience as a customer-centric, service focussed business. This is totally in line with my values and that is why I chose to work with Capita TI.
What are your day-to-day responsibilities?
I head up our public sector Sales and Account Management team. My role is all about the customer. The teams that I manage interact with our clients on a daily basis and provide a valued link between the customer and the business. We use this two-way communication to make service improvements, develop new ideas around delivery and to help guide how we shape the innovation in technology that we believe will further enhance the customer experience.
What is the most enjoyable part of your role?
No two days are the same! There is always a new challenge in front of me and I like the fast-paced nature of the role. I am very fortunate in that part of my role is to have an impact on shaping the direction of the business and I really enjoy having the ability to help take the business forwards.
What is the most challenging part of your role?
No two days are the same! This is what makes the role so challenging but it’s also the reason why I love it.
What motivates you?
I have two key drivers; one is to deliver the best possible service to all of our customers regardless of the nature of the challenge or issue that faces them. The other is to develop, mentor and coach my team to enable them to be the best that they can be.
Why the language industry?
The people. I’m not a linguist but I love working with people and the people who work in this industry are great.
Where do you see Capita TI going?
I see 2018 as being a very exciting year for Capita TI. There is a real focus on our customers and in particular the service that we offer to them, both in terms of their interaction with our people and also in terms of how technology can play a part in making our services more accessible for them. We brought on some really exciting new contracts last year and we’ve learnt an awful lot from these new clients as well as from our past experience.
I’m particularly looking forward to launching some new services throughout the year which I hope will bring huge benefits to our customers.